Refund and Cancellation Policy – Kallngoo Travel and Adventure
At Kallngoo Travel and Adventure, we strive to provide you with exceptional travel experiences. To ensure transparency and fairness, we have outlined our refund and cancellation policy below:
1. Cancellation by the Traveler:
- 1.1 Standard Bookings:
- Cancellations made 30 days or more before the departure date will receive a full refund, minus any non-refundable deposits or fees incurred during booking.
- Cancellations made between 15 to 29 days before departure will be eligible for a 50% refund.
- Cancellations made within 14 days of departure are non-refundable.
- 1.2 Special Packages and Expeditions:
- Special packages or expeditions may have unique cancellation terms, which will be clearly communicated at the time of booking.
2. Cancellation by Kallngoo Travel and Adventure:
- 2.1 Minimum Participation Requirement:
- Some trips may require a minimum number of participants. In the event that this minimum is not met, Kallngoo Travel and Adventure reserves the right to cancel the trip. Participants will be notified in advance, and a full refund will be provided.
- 2.2 Unforeseen Circumstances:
- Kallngoo Travel and Adventure reserves the right to cancel or modify any trip due to unforeseen circumstances, such as natural disasters, political unrest, or other situations beyond our control. In such cases, affected participants will be offered alternative options or a full refund.
3. Refund Process:
- Refunds will be processed using the same method of payment used for the original booking.
- Please allow 7-14 business days for the refund to be reflected in your account.
4. Trip Interruption or Changes:
- Kallngoo Travel and Adventure is not responsible for any additional expenses incurred by travelers due to trip interruptions, delays, or changes caused by factors beyond our control.
5. Travel Insurance:
- We strongly recommend that all participants purchase comprehensive travel insurance to cover unforeseen events, cancellations, and medical emergencies.
6. Changes to Itinerary:
- Kallngoo Travel and Adventure reserves the right to make changes to the itinerary, including accommodations, transportation, and activities, if necessary. Any significant changes will be communicated to participants in advance.
By booking with Kallngoo Travel and Adventure, you acknowledge and agree to the terms outlined in this Refund and Cancellation Policy. If you have any questions or require clarification, please contact our customer service team.